FAQs

Unlike other providers, our team is trained in integrative and functional medicine, meaning they take the time to listen to you, take a root-cause approach to diagnosing your concerns, and utilize nutrition, herbs, lifestyle changes, and cutting-edge testing to not only reverse and prevent disease, but to help you thrive.

• For new patient appointments, we require 48-business hours cancellation notice. If you need to cancel or reschedule your appointment to a different date within 48-business hours of your appointment, a cancellation fee of 50% of the visit cost will be charged to the credit card on file.
• For all follow up appointments, we require a 24-hour cancellation notice. If you need to cancel or reschedule your appointment to a different date within 24-hours of your appointment, a cancellation fee of 50% of the visit cost will be charged to the credit card on file.
• If you do not show up to your scheduled appointment (no-show), you will be charged the entire cost of the visit which will be charged to the credit card on file.
• We are always trying to help our patients, and can be very understanding, but we ask that you respect our time as well and give advance notice if you plan on missing your appointment.

• Membership is the core of our philosophy. Our vision is to help you see results, and many results are not seen overnight. We believe that a meaningful relationship with your practitioner is core to both reversing disease, and preventing future illness. Our model allows for continuous care and the opportunity to work with our team over time at an affordable price.
• With that being said, yes, you can see our doctors on an a la carte basis. Paying visit per visit does not come with unlimited messaging with your care team.

• Prior to your scheduled visit we ask you have all of your new patient paperwork filled out in full so that we can use our time discussing your medical history!
• Please upload any labs and/or imaging to your patient portal that you may have had done so we don’t perform any unnecessary testing!
• You will also need to sign our consent/releases/authorizations prior to your visit!

Yes, you can use a HSA or FSA account for your care with us! Your visits may also be covered by your insurance provider as out-of-network medical care. We provide you with a superbill to submit for insurance reimbursement – many members do receive some reimbursement.

Yes, there are individual fees associated with services provided outside of your scheduled appointment. These services could include, but are not limited to referral letters, letters of medical necessity, workplace accommodation forms, prior authorizations and utilizing insurance benefits for lab orders. Fee-for-service patients are billed for these services on an individual basis! These services are included as a part of the monthly membership fee, thus there is no additional charge to members for these services.

We aim to be your partner in health – whether you need a high five or have questions. Unlimited messaging for quick questions, support, or recommendations is available for members through their patient portal. However, if a message is deemed too complicated to address through messaging, your provider may ask you to schedule a brief phone call to discuss. We try to return all messages within 24-28 business hours, as we do not have coverage on nights, weekends or holidays.

Although we treat primary care concerns, we cannot be your primary care provider for insurance purposes. Note, we do not have a 24/7 answering service for emergency concerns after business hours, or on weekends. We do encourage (and often help find) our patients to establish care with a local primary care physician for conventional needs that may arise.

Visits with your provider can take place in-person, via phone or telehealth video platform. Follow up visits can range from 30-60 minutes & frequency is decided between you and your provider.

Just as your health is individual to you, so is your membership. We do not allow members to share, or transfer membership services, including unused visits, to anyone else.

• We do not contract with insurance providers, and would be considered an out-of-network specialist. However, we can provide you with a superbill that can be submitted to insurance and your policy may cover services according to their discretion.
• Due to being out-of-network, we do not directly bill your insurance company, nor are we able to file claims, or check benefits on your behalf.
• We cannot provide a superbill for participants of Medicare, Medicaid, or MN Care. We are not eligible participants for any of these programs.
• In most cases, FSA/HSA dollars may be applied to visits, tests, supplements and botanical medicines.